*Does the price include set up and delivery?
Yes. except for certain situations. Setups using stakes and within 25 miles are included in the rental cost. However, additional charges may be applied for locations further out and setups requiring sandbags. Please contact us for a quote.
*When do you set up?
The exact time will depend on how many rentals we have that day. Typically, we will arrive 1-2 hours before your party’s start time. We will develop our route a couple of days before and will confirm with you your drop-off window.
*Do you clean your inflatables?
We clean and sanitize our units after every use.
*Do we have to keep it plugged in the whole time?
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That’s why we require an outlet within 50 feet of the unit or a generator.
*Do you set up at parks?
We do setup at parks and public locations, however there are different protocols that have to be followed. Please reach out so we can put together all of the requirements for your situation. Please be advised that the City of Jacksonville does not allow inflatables on City Property.
*What payments do you take?
We accept Cash, Credit/Debit cards, and the most common payment apps.
*Do you require a deposit?
Yes. We require a $30 nonrefundable deposit. The deposit holds the unit for your specific date and time.
*What if I need to cancel?
Please contact us as early as possible. While the deposit is nonrefundable, we will do our best to get you rescheduled.
*How big are your inflatables?
Each inflatable has a different size. You will find the size of the inflatable with its description. Please note the space required for each inflatable. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked and they need room for the blower and can’t rub against walls or trees as this may damage the inflatable. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
*What surfaces can you set up on?
We can setup on grass, concrete and asphalt. We cannot set up on rocks, gravel, loose sand, stumps, rooted trees or standing water. We have to set up on level ground. If we arrive to setup and see that one of the “cannot” options is the only option, then we will be unable to set up and no refund will be given. (Please note that concrete and asphalt require sandbags)
*Can you have the slide go into my pool?
We cannot do this. Most slides will come with their own splash pad or landing pool.
*Can we see a copy of your contract and safety rules?
Yes. If you contact us via phone or email, we will get this sent over to you.
*Are we responsible for the unit if it gets damaged?
You are not responsible for normal wear and tear. If the unit is damaged due to the safety rules not being followed, a pet, or neglect, you will be responsible for the cost of repair. If the unit is not able to be repaired, you will be responsible for the cost of replacement; up to $6000.